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CREW PERSON 2018 - ROSWELL

Company: Carl's Jr. Restaurants LLC
Location: Roswell
Posted on: May 16, 2019

Job Description:

The Crew Person is responsible and accountable for performing specific tasks and duties, as assigned, within the restaurant. The Crew Person provides each Guest with a positive Guest service experience, prepares quality food products according to standards, and keeps the restaurant clean, pleasant and safe for all Guests and employees.ESSENTIAL FUNCTIONS:The essential functions of the Crew Person position are denoted below in the following key areas:TOTAL GUEST SATISFACTIONConsistently provides a quality product and Guest service experience that delivers total Guest satisfaction.

  • Follows all Guest? service guidelines and procedures; takes the appropriate action to ensure all Guest receive ?SUPERSTAR Service.?
  • Works assigned station(s) accurately and productively; cleans and stocks the station area(s); performs other cleaning duties as assigned.
  • Ensures that all Guests receive hot, quality products; prepares, packages and delivers all products according to Menu Standards.
  • Handles all food products according to company procedures; follows all company food safety, food handling and sanitation requirements, to ensure the health and safety of Guests and employees.TRAINING AND DEVELOPMENTStrives to improve personal skills and performance level.
    • Follows the steps outlined in the CKE Crew Person Training Program to learn new skills, duties and responsibilities and to improve personal performance level.
    • Communicates to immediate supervisor when additional training, guidance and practice is needed.
    • Understands how each job responsibility in the restaurant impacts the Guests, other employees and overall operations.
    • Keeps immediate supervisor informed of anything which might affect the Guests, other employees and overall restaurant operations.
    • Is performance oriented and driven; understands performance expectations and is aware of performance results.JOB EXPECTATIONSConsistently meets job expectations to positively impact the sales and profits of the restaurant.
      • Contributes to the restaurant?s success by accomplishing the expected work during each shift; consistently produces quality work.
      • Supports the goals, decisions and directives of the Restaurant Management Team ; performs additional duties and responsibilities as directed by management.
      • Follows all company guidelines for food and cash controls, follows all cost control guidelines to maintain and minimize restaurant costs; properly uses all products, supplies, equipment and facilities.POLICIES & STANDARDS
        • Follows and complies with all company policies standards, procedures and guidelines.
        • Follows all safety, security and emergency policies and procedures; maintains a safe and secure environment for employees and Guests.
        • Holds self accountable for the methods and processes used to perform all tasks and responsibilities and to achieve results.CKE SHARED VALUESModels and encourages CKE shared values.
          • Is completely focused on and driven by the Guest.
          • Is of high personal integrity and treats all employees with honesty, respect and dignity.
          • Contributes to an environment of trust to ensure honest, open and direct communication.
          • Is performance oriented and driven; understands performance expectations and is aware of performance results.EDUCATIONEnrollment in high school; high school diploma or equivalent is preferable. Good verbal and written communication skills; is capable of communicating effectively with restaurant management, Guests and co-workers; bi-lingual skills a plus.EXPERIENCEMust be a minimum of 16 years of age.SKILLS & ABILITIES:Demonstrates and/or possesses the following:
            • Ability to work with others (as a team).
            • Ability to comfortably interact with all Guests.
            • Ability to look at the restaurant operations (from a Guests viewpoint).
            • Ability to meet performance standards for assigned tasks and duties.
            • Ability to take initiative.
            • Problem solving skills.PHYSICAL ABILITIES:?
              • Stand for long periods of time.
              • Work around heat.
              • Work around others in close quarters.
              • Move throughout the restaurant and observe restaurant operations and employee work performance.
              • Able to lift 50 ? 75 pounds comfortably.
              • Work with various cleaning products.--

Keywords: Carl's Jr. Restaurants LLC, Roswell , CREW PERSON 2018 - ROSWELL, Other , Roswell, New Mexico

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